General
When placing an order with Sweet Arrangements Ltd all orders are subject to the following Terms and Conditions.
Orders
Sweet Arrangements will endeavour to produce your order to the specifications in the designs chosen and illustrated on our website. All illustrations and description on the website are intended to give a general idea of the product and specifications may alter. Sweet Arrangements will endeavour to keep you informed of any changes deviating from the order.
Payment
Our products are only available in the UK and are charged in Pounds Sterling. Packaging and delivery is included for all events in London.
Our payment structure is as follows:
10% deposit due upon ordering.
70% due 2 weeks before delivery.
Balance is due up to 5 working days after delivery.
Payment can be made by Bank transfer and Pay Pal.
Where any payment is not made once an item has been delivered we shall be entitled to charge a flat fee of £5 per day for every day we have not received funds.
Glassware Hire for Sweet Buffets
Sweet Arrangements will allow for each vase to be kept at the prices quoted upon ordering. Should you not require the vases a quote will be made excluding the vase and in this scenario we will come and collect the vases at a convenient date and time after the event.
You will make all reasonable efforts to ensure that the glassware is kept in the condition that it was delivered to you. You shall reimburse us for the cost of glassware that is lost, stolen or damaged or misused during the period of the hire. This includes ensuring that the glassware can safely be used with any other items which you use.
You shall reimburse us £40 per vase that is not returned in good condition, pay us for any glassware which is lost stolen or damage beyond economic repair.
Nut Allegies
We have many sweets from many different manufactures. It is with regret we are unable to assure you that the products that we supply will not have traces of nuts. It is your responsibility to inform all of your guests attending your event that some sweets may contain traces of nuts. If you require any specific information about a certain product then please contact us and we will do our best to answer any queries that you may have.
Delivery
All Sweet Arrangements are delivered and set up by Sweet Arrangements Ltd on a date and time specified by the client.
Our estimated time for delivery will be stated in the order quote or invoice. We hope to deliver these estimates but occasionally delays will occur, despite our best efforts. We will not be liable for any delay or failure to deliver within such estimated timescales.
Installation
Where we are unable to set up through error or fault on your part, we reserve the right to charge for our time at a rate of £50 per hour.
Cancellation Policy
Once delivery has been made, you cannot cancel the order and cancellations can only be made within the dates below:
Less than 6 weeks prior to delivery – 10% of charge is due.
Less than 4 weeks prior to delivery – 50% of charge is due.
Less than 7 days prior to delivery – 100% of charge is due.
Anyone wishing to cancel must contact us as soon as possible on +44 (20) 7148 0266 or email us at info@sweetarrangements.co.uk
Complaints
In the unfortunate event that you have been unsatisfied with any service provided by us, please contact Sweet Arrangements within 5 working days of receipt. Please make the complaint in writing to info@sweetarrangements.co.uk. We reserve the right to refuse compensation with any complaint made after the 5 working day period.
Contacting Us
If you would like to contact us for any reason please call: +44 (20) 7148 0266 or email us at info@sweetarrangements.co.uk
Privacy Policy
We guarantee that your details will not be disclosed to third parties. We hold your details under the Data Protection Act 1998. Unless you say otherwise, we will keep your details after your event for the purposes of marketing, however you can request for them to be removed at any time.
Trademarks and Logos
After an event has been completed we reserve the right to use photos of the event along with your company logo for our own marketing promotions and website. If you do not wish for us to do so please contact us by email at info@sweetarrangements.co.uk, and await a confirmation confirming that your company has been removed from our database.
Acceptance of Terms
By placing an order for goods from Sweet Arrangements Ltd you are deemed to have accepted and agreed to our terms and conditions. English law applies to all transactions.
Limitation/Disclaimer Liability
We cannot accept responsibility for loss or damage of the sweet trees, table arrangements or candy buffets once they have been delivered and set up at a venue.
Please note that because our products are edible food items are non-returnable.
Sweet Arrangements Ltd total liability for any claim arising shall not exceed the price of the goods supplied by Sweet Arrangements Ltd to the customer.
Please note that pictures are for general illustration only and the product may vary from that shown. We will however Endeavour to replace any unavailable product with a similar item. All pictures are the property of Sweet Arrangements Ltd and no pictures from this website may be used at anytime without permission from Sweet Arrangements Ltd.
You agree to indemnify us at all times in respect of all claims by any person in relation to any injury, loss, claim or expense arising out of or in connection with the use of the sweet trees, table arrangements candy buffets.
In no event shall Sweet Arrangements Ltd be liable to you for any damages resulting from or related to any failure or delay to provide service under this agreement if such delays of failures are due to strikes, weather, fires, riots, acts of god, theft, terrorism, or vandalism or other causes beyond our control, as defined by standard practices in the industry. Such failure or delay shall not constitute a default under this agreement.
Your Right by Law
These terms and conditions do not in any way affect your statutory rights.
Governing Law
The contract between Sweet Arrangements Ltd and the Customer shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.
Changes to Terms and Conditions
Sweet Arrangements Ltd shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.